About

• Lead Technician for Walgreens account, managing a crew of 4-5 technicians
• Ensured smooth communication between office staff and field technicians
• Provided second opinions on quotes, offering expert insight and cost-effective solutions
• Gained extensive field experience servicing KE2 controllers, EEVs, reversing valves, multi-circuit condensing units, and rooftop units (York, Carrier, Trane)
• Performed basic maintenance on boilers, chillers, and air handlers, expanding technical expertise 

Year 1
• Astea Ticket Review & BSS inventory tracking

Years 2/3 – Install Division
• Performed remodels and installs for Jewel, Costco, Meijer, Aldi, and Woodman's
• Began programming board points in E2 controller

Years 4/5 – Service Division
• Performed service for Jewel, Costco, and Aldi
• Became lead technician for the Jewel Rack PM contract, and worked closely with Jewel's management team

• Quickly and efficiently diagnosed and repaired PC hardware/software.
• Managed inventory of three thousand laptops, ensuring efficient and effective allocation of resources.
• Trained and managed new staff with a focus on optimizing productivity and minimizing downtime.

• Increased monthly sales by effectively giving tours of the facility to potential prospects, resulting in an increase in occupancy rate.
• Maintained extensive knowledge of facility operations to answer prospect questions and sell apartments.
• Managed staff on weekends, including scheduling and training, and resolved crisis situations as needed.
• Developed policies for the concierge team to increase daily productivity, resulting in an increase in efficiency.

• Loaded, unloaded, and handled hazardous materials from trucks and barges safely and efficiently
• Operated heavy machinery including payloaders, forklifts, and Bobcat skid steers
• Maintained detailed logs and checklists of incoming and outgoing materials, ensuring accurate record-keeping and compliance with safety standards

• Forklift operator
• Osha 40
• Crane signaling
• Safe bolting
• Scissor lift training
• Fall protection training

Master's Degree, Business Administration and Management, General/Finance

GPA 3.9/4.0

Bachelor's degree, Communication Sciences and Disorders, Speech Pathology/Audiology

GPA 3.4/4.0

Associate's degree, Biology/Biological Sciences, General

GPA 3.3/4.0